Altruderm's Terms and Conditions

​These terms

These are the terms and conditions on which we offer our services. Please read these terms carefully before attending a consultation or undergoing any treatment with us. These terms and conditions apply to all consultations and treatments you undertake with us. They tell you who we are, how we will provide treatment to you, how you may cancel a consultation or treatment, what to do if there is a problem and other important information. By attending a consultation and/or treatment appointment with us, you indicate your acknowledgement and acceptance of these terms.

Information about us and how to contact us

We are Altruderm Limited, a company registered in Scotland. Our company registration number is SC502758 and our registered office is at 4 Royal Crescent, Glasgow, United Kingdom, G3 7SL. We are regulated by Healthcare Improvement Scotland. You can contact us by writing to us at admin@altruderm.co.uk or calling us on 0141 370 6201. If we have to contact you we will do so by telephone or by writing to you at the email address or phone number you have provided to us. Please note that calls with us or our third party sub-contractors may be recorded.

Aesthetic consultation and treatment

You are under no obligation to proceed with treatment following a consultation. Should you wish to proceed with a treatment or course of treatments, we will inform you of the costs. There are some procedures which can be carried out on the same day as a consultation and in such cases payment for treatment will be due on the day, immediately following treatment. Alternatively, where a single treatment is booked for a future date, a deposit of 25% of the treatment cost may be payable to secure the appointment with the balance being payable on the day of treatment. Where a course of treatments is booked, a 25% deposit for the course of treatments may be payable upon booking. The decision to charge a deposit will be at our sole discretion.

Surgical/dermatology consultation and treatment

If a biopsy is required at the time of the consultation we will inform you of the additional cost which shall be payable on the day. In such cases you will be contacted by telephone or invited back to the clinic once results are available to discuss treatment options. You are under no obligation to proceed with treatment following a consultation. Should you wish to proceed with a treatment, we will inform you of the costs. A deposit of 25% of the total treatment cost may be payable upon booking to secure the appointment with the balance being payable on the day of treatment. However, in some circumstances a greater deposit will be required and this is at our sole discretion.

Cancellation and rescheduling

Cancellation or rescheduling of a consultation appointment
If you fail to attend a consultation appointment without giving us 24 hours notice you will be charged the consultation fee in full.
We are happy to reschedule consultation appointments at no additional cost.

Cancellation or rescheduling of a treatment appointment
You can cancel a treatment at no cost provided you give us at least 48 hours’ notice. If you cancel a treatment within 48 hours of the appointment or fail to attend without giving us any notice, the deposit you have paid will not be refunded. If you have not paid a deposit you will be charged 25% of the treatment cost.

Cancellation or rescheduling of a follow up appointment
We are happy to reschedule appointments following up on treatment at no additional cost but if you fail to attend a follow up appointment without giving us any notice, you will be charged a fee of £35.

Events outside our control
If we need to cancel an appointment due to an event outside our control then we will contact you as soon as possible to let you know. We will reschedule the appointment for a mutually convenient date and time.

Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the services.

We will not be liable for any indirect or consequential loss or damage you suffer in relation to the services we provide. We are covered by professional indemnity insurance up to a limit of £5 million and any claim against us in respect of the services we provide will be restricted to that limit.

At your initial consultation we will require you to provide personal information and details of your medical history. You agree to ensure that the information provided is true, accurate, not misleading, complete and up to date. You acknowledge that any advice or recommendations we provide takes into consideration the information you provide. We shall not be responsible for any harm or injury you suffer as a result of a failure to disclose relevant medical information to us prior to undergoing treatment with us.
Following treatment, we will always provide you with relevant aftercare information. We shall not be responsible for any harm or injury you suffer as a result of your failure to follow any aftercare information or instructions we provide, whether provided orally or in writing.

Whilst we can provide treatment recommendations, we can provide no guarantee that any treatment will achieve any particular outcome for a particular patient, nor that a treatment will achieve the same results as any promotional materials.

What to do if you are dissatisfied with our services

We aim to provide a high standard of service however if you are unhappy or dissatisfied with any of the services we have provided please contact us by writing to us at admin@altruderm.co.uk or calling us on 0141 370 6201.

Your personal information

Please see our privacy notice for details on how we will use any personal information you provide to us.

Confidentiality

We have a duty to keep in strict confidence details of treatments undertaken by our patients. Treatment plans and their costs are tailored to the requirements of individuals and you agree to keep confidential all such details relating to treatment you receive.

Other important terms

We may transfer our rights and obligations under these terms to another organisation. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These terms are governed by Scots law and you can bring legal proceedings in respect of the services exclusively in the Scottish courts.

We have enhanced our safety measures in the clinic during the Coronavirus pandemic.

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